SHIPPING POLICY
At Bookish Cafe a MJ Zerpa Holdings LLC company, we strive to provide prompt and reliable shipping services to our customers. This shipping policy outlines our procedures for processing orders, estimated delivery times, shipping costs, and other important information related to shipping.
1. Order Processing
1.1. We aim to process all orders promptly upon receipt of payment. Orders are typically processed within 3 working days, excluding weekends and public holidays.
1.2. Once your order has been processed, you will receive a confirmation email with details of your purchase and estimated delivery times.
2. Shipping Methods
2.1. We offer various shipping methods to accommodate different delivery needs. The available shipping methods may vary depending on your location and the items in your order.
2.2. Our standard shipping method is USPS, which typically delivers orders within 3-5 working days.
2.3. Expedited shipping options may be available for an additional fee. If you require expedited shipping, please select the appropriate shipping method during checkout.
3. Shipping Costs
3.1. Shipping costs are a fixed fee at checkout unless stated otherwise by Bookish Cafe Orlando.
3.2. Shipping costs will be clearly displayed during the checkout process before you finalize your purchase.
3.3. Free shipping may be offered for orders that meet certain criteria, such as minimum order value or promotional offers. Any applicable free shipping promotions will be clearly communicated on our website or during checkout.
4. Delivery Times
4.1. Estimated delivery times are provided for each shipping method during the checkout process. Please note that these are estimates only and actual delivery times may vary depending on factors such as carrier delays, customs clearance, and weather conditions.
4.2. We are not responsible for delays in delivery caused by factors beyond our control, including but not limited to natural disasters, strikes, or acts of terrorism.
5. Tracking Your Order
5.1. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
5.2. You can track the status of your order by entering the tracking number on the carrier's website or using the tracking link provided in the shipping confirmation email.
6. Shipping Restrictions
6.1. Some products may be subject to shipping restrictions due to size, weight, or legal restrictions. These restrictions will be clearly indicated on the product page and during the checkout process.
6.2. We reserve the right to cancel orders that violate shipping restrictions or are deemed undeliverable by our shipping carriers.
7. Contact Us
7.1. If you have any questions or concerns about our shipping policy, please contact us at info@bookishcafeorlando.com.
By placing an order with us, you agree to the terms and conditions of our shipping policy as outlined above.
RETURN POLICY
At Bookish Cafe a MJ Zerpa Holdings LLC company, we strive to provide high-quality products and excellent customer service. This refunds policy outlines our procedures for processing refunds and returns, including eligibility criteria and important information for customers.
1. Refund Eligibility
1.1. To be eligible for a refund, the following conditions must be met:
- The item must be in its original condition, unopened, and unused.
- The request for a refund must be made within [number] days of the original purchase date.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
1.2. Refunds may not be available for certain items, such as digital downloads, gift cards, or personalized/customized products, unless they are faulty or damaged upon receipt.
2. Refund Process
2.1. To request a refund, please contact our customer service team at info@bookishcafeorlando.com with details of your order and the reason for the refund request.
2.2. Once your refund request is received and approved, we will provide you with instructions on how to return the item(s) to us.
2.3. Please note that the cost of return shipping will be the responsibility of the customer unless the item(s) are faulty or damaged upon receipt.
3. Refund Method
3.1. Refunds will be issued to the original payment method used for the purchase, unless otherwise agreed upon by both parties.
3.2. Please allow [number] working days for the refund to be processed and reflected in your account, depending on your payment provider's policies.
4. Non-Refundable Items
4.1. Certain items may not be eligible for refunds, including but not limited to:
- Digital downloads (e-books, audiobooks, etc.) and Event Tickets
- Gift cards
- Personalized/customized products (unless they are faulty or damaged upon receipt)
5. Damaged or Faulty Items
5.1. If you receive a damaged or faulty item, please contact us immediately with details of the issue and photographic evidence, if possible.
5.2. We will work with you to resolve the issue promptly, which may include providing a replacement item, issuing a refund, or offering store credit.
6. Contact Us
6.1. If you have any questions or concerns about our refunds policy, please contact us at info@bookishcafeorlando.com.
By making a purchase from Bookish Cafe a MJ Zerpa Holdings LLC company , you agree to abide by the terms and conditions of our refunds policy as outlined above.