Refund Policy
At Bookish Cafe a MJ Zerpa Holdings LLC company, we strive to provide high-quality products and excellent customer service. This refunds policy outlines our procedures for processing refunds and returns, including eligibility criteria and important information for customers.
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1. Refund Eligibility
1.1. To be eligible for a refund, the following conditions must be met:
- The item must be in its original condition, unopened, and unused.
- The request for a refund must be made within [number] days of the original purchase date.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
1.2. Refunds may not be available for certain items, such as digital downloads, gift cards, or personalized/customized products, unless they are faulty or damaged upon receipt.
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2. Refund Process
2.1. To request a refund, please contact our customer service team at info@bookishcafeorlando.com with details of your order and the reason for the refund request.
2.2. Once your refund request is received and approved, we will provide you with instructions on how to return the item(s) to us.
2.3. Please note that the cost of return shipping will be the responsibility of the customer unless the item(s) are faulty or damaged upon receipt.
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3. Refund Method
3.1. Refunds will be issued to the original payment method used for the purchase, unless otherwise agreed upon by both parties.
3.2. Please allow [number] working days for the refund to be processed and reflected in your account, depending on your payment provider's policies.
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4. Non-Refundable Items
4.1. Certain items may not be eligible for refunds, including but not limited to:
- Digital downloads (e-books, audiobooks, etc.)
- Gift cards
- Personalized/customized products (unless they are faulty or damaged upon receipt)
5. Damaged or Faulty Items
5.1. If you receive a damaged or faulty item, please contact us immediately with details of the issue and photographic evidence, if possible.
5.2. We will work with you to resolve the issue promptly, which may include providing a replacement item, issuing a refund, or offering store credit.
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6. Contact Us
6.1. If you have any questions or concerns about our refunds policy, please contact us at info@bookishcafeorlando.com.
By making a purchase from Bookish Cafe a MJ Zerpa Holdings LLC company , you agree to abide by the terms and conditions of our refunds policy as outlined above.
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